Privacy at The Gilded Token
Privacy Policy
This Privacy Policy explains how The Gilded Token collects, uses, stores, and safeguards personal information relating to our Sydney steakhouse, offline poker lounge, and thegildedtoken.com.
Privacy Policy Overview
The Gilded Token is a high-end Sydney restaurant and offline poker lounge located in Australia, offering gourmet dining alongside live Texas Hold'em and Omaha chip games at felt tables operated exclusively on-premise in our card room. This Privacy Policy explains how we collect, use, store, and safeguard personal information of our guests, poker lounge patrons, partners, prospective employees, and website visitors who interact with us in person at our venue or through our domain thegildedtoken.com.
We are committed to handling personal information in a manner consistent with applicable Australian privacy laws and in a way that reflects the trust placed in us by our guests and community. This Policy applies to all personal information we manage in connection with:
- Restaurant and bar reservations, waitlists, private dining, and event bookings
- Offline poker lounge visits, seat reservations, and tournament registrations
- Enquiries submitted via our website forms, email, or phone
- In-person interactions at our Sydney venue, including security, access control, and incident reporting
- Marketing communications and newsletter subscriptions
- Use of our website thegildedtoken.com, including cookies and analytics
By visiting our venue, participating in our poker lounge or events, using our website, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
The types of personal information we collect depend on how you interact with The Gilded Token. Where reasonable and practicable, we will collect personal information directly from you, and only what is necessary for our functions and services.
1. Identity and contact details
We may collect information that allows us to identify and communicate with you, such as:
- Full name and preferred name
- Telephone number and mobile number
- Email address
- Postal or billing address (for invoicing or event contracts)
- Company, organisation, or hospitality partner details
2. Reservation and visit details
When you make a reservation, join a waitlist, or book a poker seat, we may collect:
- Reservation date, time, and party size
- Preferred seating areas within the restaurant or poker lounge
- Occasion details (for example, celebration, corporate event, or private function)
- Special requests relating to timing, service style, or table configuration
- Record of your reservation history and typical visit patterns
3. Dining, event, and poker preferences
To tailor your experience and enhance service quality, we may collect:
- Food and beverage preferences, including favourite dishes or pairings
- Dietary requirements and allergy information you choose to share
- Interest in specific events, such as steak tasting evenings or poker tournaments
- Preferred poker games (for example, Texas Hold'em or Omaha) and preferred chip table levels in our offline poker lounge
4. Communications and enquiry information
When you contact us via the website, email, telephone, or in person, we may collect:
- Details you provide in enquiry or contact forms on thegildedtoken.com
- Correspondence records, including email threads and call notes
- Feedback, reviews, or testimonials you share with us
- Responses to surveys or event follow-up questionnaires
5. Website and device information
When you visit thegildedtoken.com, we may automatically collect certain technical information through cookies and similar technologies, such as:
- IP address and approximate location derived from it
- Device type, operating system, and browser type
- Pages viewed, time spent on each page, and referring website
- Interactions with on-site forms such as reservation or contact forms
This information is generally collected in aggregated or de-identified form to help us understand website performance and guest interests.
6. Venue security and incident information
To protect our guests, team members, and assets, we may collect:
- CCTV footage in and around our venue, including dining areas, entryways, and the offline poker lounge
- Records of security incidents, responsible service of alcohol decisions, or venue exclusions
- Details required for compliance with applicable laws and licensing obligations
Where CCTV is used, signage will be displayed in the venue to notify you of video monitoring.
How Information is Used
We use personal information only when it is reasonably necessary for our legitimate business purposes and in accordance with applicable laws. Primary purposes include:
1. Providing and managing reservations
We use your information to manage table reservations, private dining, group bookings, and poker lounge seatings, including to:
- Confirm, modify, or cancel your restaurant or poker lounge booking
- Coordinate waitlists and communicate expected seating times
- Accommodate seating preferences, dietary needs, and special occasions
- Plan staffing and table configurations for busy service periods and events
2. Managing tournaments and dining events
For our offline poker tournaments and curated dining events, we may use your information to:
- Process event or tournament registrations and manage attendance lists
- Communicate event details, structures, or schedule updates
- Allocate seats and ensure the smooth running of poker tables and dining experiences
- Follow up after events for feedback or service refinement
3. Communication and customer support
We use contact and enquiry information to:
- Respond to booking requests and questions submitted through /contact-us/ or other channels
- Provide venue information, including dress code, house rules, or accessibility details
- Resolve issues, handle complaints, and manage any incidents at our venue
- Send operational messages such as reservation confirmations and reminders
4. Marketing, brand, and guest engagement
Where permitted by law and in accordance with your communication preferences, we may use your information to:
- Share updates about our steakhouse menu, wine pairings, or special experiences
- Inform you about upcoming offline poker tournaments and in-venue promotions
- Invite you to exclusive events, chef's table evenings, or partner collaborations
- Tailor content and offers based on your prior visits and stated preferences
You may opt out of direct marketing communications at any time, as outlined in the Your Rights & Choices section below.
5. Venue safety, compliance, and legal obligations
We may use personal information where necessary to:
- Comply with licensing obligations, responsible service of alcohol requirements, and venue regulations that apply to our offline poker lounge and card room
- Support venue security, verify identities where appropriate, and manage exclusions
- Investigate, respond to, or defend against legal claims or regulatory inquiries
- Prevent, detect, and mitigate fraud, theft, or other unlawful activities on-site
6. Service improvement and analytics
We use aggregated and, where practical, de-identified data to:
- Understand guest preferences across dining and poker experiences
- Refine menus, event calendars, and service design
- Analyse how visitors use thegildedtoken.com to improve navigation, content, and accessibility
- Support internal training and quality assurance initiatives
Data Protection & Security
We take the security of personal information seriously and employ a combination of technical, organisational, and physical safeguards to reduce the risk of unauthorised access, misuse, loss, or disclosure.
1. Technical safeguards
- Use of secure servers and encryption technologies where appropriate
- Network and system monitoring to detect unusual or malicious activity
- Access controls and authentication mechanisms for internal systems
- Regular review of system configurations and security patches
2. Organisational and physical safeguards
- Restricted access to personal information based on role and need-to-know principles
- Employee training on privacy, confidentiality, and responsible data handling
- Policies governing the retention and disposal of personal information
- Physical protections within our venue and back-of-house areas, including secure storage for paper records where used
3. Data retention
We retain personal information only for as long as it is reasonably necessary for the purposes described in this Policy or as required by law and regulatory obligations. When information is no longer needed, we will take reasonable steps to de-identify or securely destroy it.
While we work to protect personal information, no method of transmission or storage is completely risk-free. In the unlikely event of a data incident that is likely to cause serious harm, we will follow applicable notification requirements and take steps to mitigate potential impacts.
Your Rights & Choices
We respect the rights of guests, poker lounge patrons, partners, and website visitors regarding their personal information. Subject to applicable laws and certain limitations, you may be able to exercise the following rights.
1. Access and correction
You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, incomplete, or out of date. We may need to verify your identity before fulfilling such requests.
2. Deletion and restriction
In certain circumstances, you may request that we delete personal information we hold about you or restrict how it is used, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent (where consent was the legal basis for processing).
3. Marketing preferences
If you receive marketing communications from The Gilded Token and no longer wish to do so, you can:
- Use the unsubscribe mechanism included in our emails, where applicable
- Contact us directly via the details in the Policy Changes & Contact Details section
Even if you opt out of marketing, we may still send you non-promotional messages relating to active reservations, offline poker events you have registered for, or other essential service communications.
4. Complaints
If you have concerns about how we handle your personal information, please contact us using the details below so that we can work with you to resolve the issue. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant supervisory authority.
5. Exercising your rights
To exercise any of the rights described in this section, please contact us using the privacy contact information below or submit an enquiry through our Contact Us page. We may ask you to provide information to verify your identity and help us locate your records. We will respond within a reasonable timeframe, consistent with applicable legal requirements.
Policy Changes & Contact Details
1. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, services, legal obligations, or best practices. When we make material changes, we will revise the "last updated" date and publish the updated version on this page at https://thegildedtoken.com/privacy-policy/.
We encourage you to review this Policy periodically to stay informed about how we handle personal information at The Gilded Token.
2. How to contact us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern, you can contact us via:
- Our online form at /contact-us/
- Or by addressing your enquiry to the privacy contact for The Gilded Token at our Sydney venue
To help us respond efficiently, please include your full name, preferred contact details, and a clear description of your request or concern.
For reservation enquiries, event bookings, or offline poker lounge information, please visit our dedicated pages.